Customer FAQS

  • MyTripTT is primarily a pre-booking transport service and not on-demand.

  • Services:

    Errand runs, beach trips, in-island trips, armed and unarmed shuttle services, airport transit, armed and unarmed chauffeur service, weddings, leisure runs, graduations, executive meetings, regular runs, supermarket runs, doctor’s visits, dental appointments, optical appointments, etc.

    Deliveries

    Deliveries from Pennywise Long Circular Mall and The Community Hospital Pharmacy.

    (West deliveries only at this time.)

    To book, you can visit the following link: https://bio.site/mytriptt.

  • There are two ways to book service:

    1. Through WhatsApp. Message us at 742-3275.

    2. Through our App which you can install using the following link https://bio.site/mytriptt.

  • You can book your ride 24 - 48 hours ahead, or even weeks and months in advance.

  • Yes, once your ride is pre-booked.

  • Yes, we do. We recommend booking - 3 - 4 hours in advance.

    Please note that service provider availability, traffic, and weather conditions may affect this.

  • Yes - once pre-booked.

  • Estimates can be generated through the App which you can find at the following link: https://bio.site/mytriptt

  • Rides are mainly charged based on distance plus wait time (if applicable). Special services may have separate or adjusted rates.

  • No. Your fare will only change if you alter your booking before or during your ride.

  • Rates are based on the legal seating capacity of the vehicle, not per passenger.

    (Note: Some special-request services may attract per-person fees.)

  • Yes. Once applicable, our standard wait fee is TT$100 per hour (or part thereof).

  • Yes, all Service Providers go through a vetting process before joining our platform.

  • Yes, they are trained and regularly attend operational workshops.

  • No, Service Providers must use platform-approved rates only. Offering private services to customers is strictly prohibited and may result in termination.

  • After receiving your confirmation call from the Service Provider, he/she will send you a link that will contain a profile photo and vehicle information.

  • We can be contacted via the following:

    WhatsApp 1-868-742-3295 (Monday-Friday 8am - 5pm)

    Submit a request through our homepage on our website www.mytrip-tt.com

    or

    Email info@mytrip-tt.com

  • If you ever feel unsafe during a trip, click the Red Emergency Button located at the bottom of the App screen. This feature will automatically allow you to contact the relevant authorities.

  • Payment can be made via the following methods:

    Linx (where available)

    Endcash

    Cash

    Wipay

    Online Bank Transfer

    (Note: We’re moving towards a cashless system soon.)

Subscriber / Service Provider FAQs

    • Download the MyTripTT Mobility App.

    • Your phone will prompt you to install the App on your phone. Click Install.

    • On the Home Page of the App Scroll down until you see the button that says, Register To Become A Service Provider and click on it.

    • Complete all required fields, upload all requested documents and Submit.

    • A Customer Support Agent would respond to you via the email you provided within 3- 7 days.

    Please note that the following documents are required to be registered:

    1. Valid vehicle insurance

    2. Driver’s License

    3. Valid Police Certificate of Character

    4. Valid Vehicle Inspection Certification/ Photo of QR Code Inspection Sticker

    5. Valid Certified Copy of Vehicle

    6. Profile Photo

    7. Photo of vehicle (front, back and both sides, number plates must be visible in photos).

    In addition, you should have the following:

    1. Proper working Smartphone with sufficient memory for downloading of the App.

    2. Proper working Car Charger.

    3. Phone Mount

    4. Adequate Data Plan (4G LTE is preferred).

    5. Vehicle should be within 12 years of manufacturer’s date.

    6. Vehicles older than 12 years but in excellent condition (This is at the discretion of MyTripTT).

    Subscription and Commission Options available.

  • Provided you have registered through the App and the requested documents have been verified, it should take between 24hrs - 72hrs since payment will have to be confirmed before access is given.

  • You must be 21 years and older to become a subscriber /driver.

  • If there are legibility, visibility or validity issues with your documentation, your application can be rejected.

  • We can be contacted via the following:

    • Office 1-868-742-3275 (Monday - Friday 9am - 5pm)

    • Via our website www.mytrip-tt.com

    • Email: support@mytrip-tt.com

  • Subscription fees can be paid through online banking or direct deposit or Endcash. For more information on payment procedures please contact our office at 1- 868-742-3275 from Monday - Friday (9am - 5pm)

    • Ensure that all parties are safe.

    • Notify the police and ambulance service if necessary.

    • Contact a family member or friend if required.

    • Check within the App for a wrecking service if required. (Coming soon!)

    • Contact us to discuss options with your account should your vehicle be inoperable.

  • When requesting information through the website, ensure your email details are correct as it is manually entered and can be quite easy to mistype a character. If you sent us a request through the website, please call to confirm if we received your info at 742-3275 if you do not hear from us within 48hours.